Membership Agreement

Mississippi 811, Inc. Membership Information

Membership Information

The fee structure is set by the board of directors each year. The following are some statements of general knowledge about Mississippi 811, Inc.:

1. The utility owner/operator must furnish and maintain an automated method of receiving the line location information by Email, FTP site or FAX. After-hours emergency contact information must also be provided. The methods used must be accessible 24 hours a day.

2. The utility owner/operator will be responsible for supplying Mississippi 811, Inc. (MS811) the database (service areas in which buried lines or facilities exist) and for keeping the database updated (additions/deletions). Any underground lines and lines that run under or into rivers, lakes, ponds, the gulf, etc. should be reported as part of your database. Membership cannot be activated until database has been submitted. The database will be used by the MS811 computer system to determine if a member is to be sent a locate request message. In order for us to build your service area you will need to provide us with a digital copy (ArcView, AutoCAD, etc.), GPS readings or a paper map that has been marked to show all roads and/or areas where you have buried facilities. We will then complete building your service area by placing a minimum 400 foot buffer around your underground utilities. Please understand that there will be times when you will receive a locate message from the call center where excavation is taking place within 300 feet of your service area.

This is due to our computer system having a built-in 300 foot buffer around our excavation marking tools. This has been built into the system as a precaution due to possible inaccuracies in the map or an excavator supplying incorrect driving directions. However, if you feel that you have received a locate request that does not meet this scenario, please notify our mapping department. An annual update of each operator’s underground utility lines or underground facilities is mandatory.

3. Membership Fees: Annual billing is in November. This billing is based on actual tickets received from November 1 of the prior year to October 31 of the current year. Our billing structure is based on Percent of Impact Billing. For the 2014 billing period, the average rate per ticket was $1.91. Beginning January 1, 2015, members who utilize the fax option as a source of receiving locate request will be charged an additional .15/per locate request per fax machine/receiver on top of the current approved ticket price.

4. Between the hours of midnight and 5:00 am each day, the Mississippi 811, Inc. computer system will send your company what we call an “Audit” or “Good Morning Report”. This report lists all of the locate request numbers that were sent to you the day before. You will need to verify that you did receive all of the locate request numbers listed. If you did not receive a particular message, then you may notify us that you need it re-transmitted. This report will take place regardless of whether you did or did not receive any messages for the day before. If you choose to receive your messages by FAX and your FAX machine is located in your home, you may want to choose another FAX number or an Email address to receive the audit report due to the late hours in which the report is sent.

5. “Working day” shall mean a 24 hour period commencing from the time the locate request is processed or entered into the system by Mississippi 811, Inc. of the notification in accordance with the law excluding Saturdays, Sundays and legal holidays. Upon receiving a locate request from Mississippi 811, Inc., you will be required by law to mark your underground facilities that are in the excavation area indicated on the ticket using stakes, paint or other clearly identifiable materials. This is to show the field location of underground facilities in accordance with the current color code standard of the American Public Works Association. You may also uncover or expose the underground facilities so that the excavator may readily see their location. Some situations may require pointing out to the excavator of certain aboveground facilities such as, but not limited to,

manhole covers, valve boxes, pipe risers and cable risers, which indicate the location of underground facilities. Markings must be accurate in one of three ways: (a) within eighteen (18) inches measured horizontally from both of the outside edges of an operator’s facility; (b) a strip of land eighteen (18) inches either side of the operator’s field mark; or (c) mark the width of the facility or line plus eighteen (18) inches on each side of the marked width of the facility or line. The markings provided by operators shall only be valid for a period of fourteen (14) calendar days from the proposed starting date provided to Mississippi 811, Inc.

6. Every person owning or operating underground utility lines or underground facilities shall, upon receiving advance notice of the commencement of excavation make an investigation within two (2) working days from the time notice is provided to determine the approximate location of its underground utility lines and underground facilities in the area of the proposed excavation. All owners or operators shall either: (a) mark the approximate location of underground utility lines and underground facilities in or near the area of the excavation so as to enable the person engaged in excavation work to locate the lines and facilities in advance of and during the excavation work; or (b) advise in writing or by telephone or electronic means that it has no underground utility lines or underground facilities in the excavation area; or (c) advise in writing or by telephone or electronic means that it can locate its underground utility lines or underground facilities in the excavation area only by excavation. If an operator can locate its underground utility lines or underground facilities in the excavation area only by excavation and has given proper notice of such, that operator shall be allowed a reasonable amount of additional time, not to exceed four (4) working days from the day the original notice was provided in accordance with this chapter, to mark the approximate location of the underground utility lines or underground facilities. In lieu of such marking, the operator may request to be present at the site upon commencement of the excavation, so long as the operator complies within two (2) working days of the receipt of the notice. When an excavator, upon arriving at an excavation site, sees evidence of unmarked underground utility lines or underground facilities or encounters an unmarked underground utility line or underground facility on an excavation site after excavation has commenced, where notice of intent has been made, that excavator must immediately contact Mississippi 811, Inc. All operator(s) thus notified must contact the excavator within four (4) hours and inform the excavator of any of their known underground facilities, active or abandoned, at the site of excavation.

7. Your company is not a member of Mississippi 811, Inc. until the enclosed application and setup forms are completed and returned, database has been submitted and your company has approved the completed service area. Once we have built your service area, we will send you a copy of the service area along with a database agreement to sign. Once we receive your signed database agreement, we will activate your membership and contact your company by telephone to confirm the activation and to verify that you have received a test ticket.

We have attempted to address questions that you might have regarding the fee structure, the call center operation and your membership responsibilities. However, please feel free to contact us at 601-362-4322 or at 601-368-1150 should you need additional information or if we can be of help in any way. We look forward to your membership with us.

[NOTE: You might ask yourself one question – “How much does it cost to repair one break?”]

A complete copy of the Mississippi Excavation Law can be downloaded from our web site at


Mississippi 811, Inc. (“MS811”) provides member utility owner/operators with excavation information that is reported to MS811 in the form of a locate request. This document contains the terms and conditions upon which MS811 will provide such information to the member utility owner/operator as follows.

1. Service Area. A buffer distance specified by the member utility owner/operator (400 feet or larger) on the “Member Set-Up Form” or in writing will be placed around the underground utilities/facilities reported. When an excavation is reported to MS811 that is within 300 feet of a member utility owner/operators’ service area, a locate request will be transmitted to those member utility owner/operators.

2. Locate Request Delivery. MS811 will deliver locate request information by the mode you specify in writing or on the “Member Set-Up Form”. When a locate request is sent by MS811, it enters an information processing system outside the control of MS811. MS811 SHALL NOT BE LIABLE FOR ANY LOCATE REQUEST MESSAGES THAT FAIL TO REACH YOU. In addition, MS811 shall not be liable for any failure to send a message where such failure results from a cause beyond MS811’s reasonable control. This includes, without limitation, any equipment, communications or power failure.

3. Audit Reports. At no additional charge to you, MS811 will deliver an Audit Report by the same mode specified in writing or on the “Member Set-Up Form” for Locate Request Delivery. The report will be transmitted daily between the hours of midnight and 3:00 am. This report lists the locate request number of each locate request messages that was sent to you the day before. If you did not receive a locate request number listed on the audit report, then you may notify us that you need the locate request re-transmitted. This report will take place regardless of whether you did or did not receive any messages for the day before.

4. Messages. At no additional charge to you, MS811 may send out informative Messages by the same mode specified in writing or on the “Member Set-Up Form” for Locate Request Delivery. These messages are generally only sent once or twice a year and will be sent between the hours of 7:00 am and 5:00 pm Monday through Friday. The messages will contain information such as, but not limited to, important MS811 system updates or MS811 events.

4. Modes of Delivery. The available modes in which MS811 can deliver locate request information to you are as follows: (a) EMAIL – Address provided by your company; (b) FTP (File Transfer Protocol) – Site address, username and password provided by your company; (c) FAX – Number provided by your company; (d) TEXT MESSAGE – Cellular Phone number provided by your company. Your Cellular Carrier name is also required.

5. Normal Delivery. Normal Delivery shall mean the Email address, FTP site or FAX number that you instruct us to send your locate requests to on the “Member Set-Up Form” or in writing.

6. Text Message Delivery Restrictions. Text messages are limited to a minimum number of characters; therefore, only partial locate request information can be sent by text message and is not a legal or binding document. Therefore, you are required to receive a copy of the complete locate request information by Normal Delivery. When supplied by the excavator, the following locate request field information will be included in the text message: Ticket Number/Priority/Contact Phone Number/Contact Name/Street or Address where excavation will take place/Nearest Town/County.

7. Emergency Message Delivery. You will be required to provide MS811 with an after-hours emergency contact phone number for your company. We will contact the phone number provided if an emergency locate request is reported to MS811 between the hours of 5:00 pm and 7:00 am, Monday through Friday, 24 hours a day on weekends and MS811 observed holidays. In addition to this call, you will also be sent a copy of the emergency locate request by Normal Delivery. All personnel listed should be privy to the importance of how the call should be handled.

8. Emergency/Short Notice/Priority Defined. “Emergency Ticket” shall mean locate tickets involving danger to life, health or property or a customer service outage. “Short Notice Ticket” shall mean only that the excavator has requested that the utility lines or facilities be marked within the specified date and time listed on the locate request. The operators are not required to mark before the 2 working days’ notice. “No Response Ticket” shall mean the excavator has given notice of intent, made in accordance with the provisions set by MS Law; however, the markings are not complete. All operators must contact the excavator within 4 hours and inform them of any underground facilities, active or abandoned at the site of excavation.

9. Change of Delivery. Any changes that you wish to make to the mode or time in which you receive your locate request information must be submitted to MS811 in writing at 200 Country Place Pkwy, Pearl, MS 39208, FAX #601-362- 7533 or email

10. Delivery Fees. Members may request any combination of receiving locate information at no additional charge with the exception of two or more FAX numbers for a single dispatch area. Then an additional $0.25 per locate, per additional FAX number will apply.

11. No Warranty. You understand that MS811 relies on maps and other location information provided by others that may contain errors or omissions. THE SERVICES PROVIDED BY MS811 ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. You are solely responsible for the interpretation and use of the information MS811 provides to you.

12. Limitation of Damages; Indemnification. MS811 SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING FROM ITS PROVISION OF OR FAILURE TO PROVIDE SERVICES TO YOU EVEN IF MS811 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You shall indemnify, defend and hold MS811 harmless from any and all claims, demands, actions, attorneys’ fees, costs, and expenses based upon, or arising out of, any act or failure to act of MS811, its employees, subcontractors or other agents while performing services for you, except to the extent such act or failure to act is attributable solely to MS811.



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