Portal Help

The following features are made available within the Member Portal. Click on a feature to view its manual:

Auto Signup – Provides the ability for users to sign up for a portal account.
Find Tickets – Provides users with an interface to search for existing tickets.
Submit Ticket– Provides users with an interface to create locate requests.
Queue – Provides members the ability to perform tasks on queue items that they appear on.
Reports – Provides members the ability to execute several report options.
What to Know Before Entering Tickets– Provides users with helpful information regarding a locate request.
Web Portal Videos – Provides users with a number of helpful instructive Web Portal videos.
Update Ticket– Provides users the ability to submit updates & remarks on existing locate request.
Copy Ticket– Provides the user the ability to replicate an existing ticket into their company’s name.
Ticket Status Icons – Provides the user a visual aid as to the status of their ticket.
Ticket Diagram – Provides the user information on how to read MS811 Locate Request.
My Tickets & My Company Tickets – Provides users the ability to view daily tickets the user has processed & batch tickets processed by their company.

Coming Soon

Positive Response – Provides members the ability to report locate response information to the call center.

 

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