Portal Help

The following features are made available within the Member Portal. Click on a feature to view its manual:

Sign Up

Auto Signup – Provides the ability for users to sign up for a portal account.

Submitting & Updating Tickets

What to Know Before Entering Tickets– Provides users with helpful information regarding a locate request.

Submit Ticket– Provides users with an interface to create locate requests.

Update Ticket– Provides users the ability to submit updates & remarks on existing locate request.

Copy Ticket– Provides the user the ability to replicate an existing ticket into their company’s name.

Searching Tickets

Find Tickets – Provides users with an interface to search for existing tickets.

My Tickets & My Company Tickets – Provides users the ability to view daily tickets the user has processed & batch tickets processed by their company.

Ticket Status Icons – Provides the user a visual aid as to the status of their ticket.

Ticket Diagram – Provides the user information on how to read MS811 Locate Request.

Positive Response

Submit Response – Allows member utility companies to submit information to MS811, regarding the status of the utility locating process.

Check Locate Status – Allows excavators to review the response status information for their locate request tickets.

Resend Tickets

Queue – Provides members the ability to perform tasks on queue items that they appear on.


Reports – Provides members the ability to execute several report options.

Instructional Videos

Web Portal Videos – Provides users with a number of helpful instructive Web Portal videos.